Shipping & Returns

SHIPPING

We aim to process orders on the same day. 
Once processed please allow 2 - 4 working days for delivery. 
At our busiest times such as Christmas, please allow a few days extra for your order to be processed.

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MAINLAND UK SHIPPING 

We use a combination of Royal mail and a courier service.
The price is based on weight and will be calculated after you enter your address.

For Next Working Day shipping, orders must be made before 12pm for orders to arrive on the following working day. 

 

Light Shipping

£1.95

Standard Shipping

£4.95

Heavy Goods Shipping

£7.20

Next Working Day

£10.00

 

Due to a technical flaw with Shopify, some orders are charged twice for shipping, this is due to the products in the order coming from 2 locations, and unfortunately Shopify does not offer an option to only charge shipping once.

We do our best to refund one of the shipping costs as soon as we see it, and we will contact you to let you know that the refund has been processed. We are so sorry for the inconvenience and hopefully Shopify will rectify this issue asap.

If you have any questions, please get in touch: customercare@closetandbotts.com

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EUROPE & INTERNATIONAL SHIPPING 

Deliveries to Europe cost £12.00
Deliveries to International (Rest of World) cost £25.00

Please note that these prices are subject to change depending on size and weight of parcel. We will contact you if there are any additional fees. 

Changes after 31st Dec 2020. 
We are currently working with our courier service to offer EU customers the best option for shipping costs to Europe, in the meantime, any customs or import duty charges incurred once the parcel reaches the destination, are payable by the recipient of the parcel. We do not have any control over these charges, and will not be able to inform you what the cost will be, as customs policies and import duties vary from country to country. You can contact your local customs office for more information about current charges prior to ordering

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PICK UP

Orders for Pick Up from:

Closet & Botts
37 High Street
Lewes
BN7 2LU


Customers will be notified by email when the order is ready for pick up. 
Pick up times are between 10am -  5:00pm Monday - Saturday.
Please bring your confirmation email when you come to collect your order.
This service is free and there is no minimum spend required. 

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RETURNS 

We hope you are happy with your purchases from Closet & Botts but if not, we will be happy to offer a full refund on any item as long as it is returned in a saleable condition, within 28 days. After the 28 days unfortunately we can not offer a refund or exchange.

Some of our products are second hand and may show some signs of ageing. We try to show clear photos of any signs of wear, but this is not always possible.

Any damages caused during transit should be photographed and reported to us within 7 days of receiving the product.
Please note, we are unable to reimburse postage costs.

To complete your return, we require a receipt or proof of purchase.
Any refunds will be processed once we have received and inspected your returned item. Credit will automatically be applied to your credit card or original method of payment once this process is complete.

You will be responsible for paying for your own shipping costs for returning your item. If you are returning a damaged item and do not want a replacement then the cost of the return shipping will be added onto your refund.

Please return to:

Closet & Botts 
Units G6 + G7 Waterside Centre
North Street
Lewes
East Sussex, BN7 2PE

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EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at CustomerCare@closetandbotts.com and send your item to: 

Closet & Botts 
Units G6 + G7 Waterside Centre
North Street
Lewes
East Sussex, BN7 2PE

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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We do our best to fairly represent our products. Please make sure to always check dimensions and in some rare cases allow for some slight colour variations.
We try to recycle as much of our packaging as possible so as to not add any extra packaging costs.